HANA Support
One photo, made by two, even when you're apart. If something isn't working, check the answers below.
My friend can't join
Check that both iPhones are online, then double-check the 5-character code (letters and numbers) from the Invite button in the room. Each room holds up to two people. A code for a room your friend hasn't joined yet works for 7 days; when it expires, tap Code expired? Get a new one on the invite screen.
I want to try it before inviting a friend
Use Home or Me → Practice Solo to shoot both halves yourself. Practice rooms stay on your device and are never uploaded.
I can't see my friend's photo
While the app is open it checks for new halves every 30 seconds, and you can pull down to refresh right away. If your connection dropped, reopen the app once you're back online.
I can't use the camera or photo library
If you denied access, tap Open Settings in the app, or go to iPhone Settings → Privacy & Security and allow HANA to use the camera and photos.
I received offensive content (report & block)
Tap ⋯ → Report at the top right of the room. You can also report from the ⋯ menu on a HANA (photo). We review reports within 24 hours, remove content that breaks our Terms of Use, and restrict the user who posted it.
If you don't want to see the other person anymore, tap ⋯ → Block and Leave. You'll leave the room and won't join rooms with someone you've blocked.
I want to delete my data or account
Leaving a room removes it from your device and removes your server membership. To delete your whole account, go to Me → Delete Account in the app. This deletes your profile and the halves (photos and videos) you shot, while your friend's rooms and halves stay. If deletion fails, try again or email us below.
Can I restore my rooms on a new device?
HANA uses an anonymous account that can't be restored after you change devices or delete the app. If your friend is still in the room, they can invite your new account again. Save important finished photos to your photo library ahead of time.
Contact us
If the problem continues, send us your app version, iOS version, the screen where it happened, and the steps to reproduce it. Please don't send original photos or login information.